Quick answers
Browse common questions about workout plans, nutrition targets, exercise swaps, check-ins, account access, and more.
GYRANT SUPPORT
How can we help?
Get help with your account, personalized workouts, nutrition guidance, meal plans, check-ins, and progress tracking.
Email supportTROUBLESHOOTING
Try these steps first.
Most sign-in, loading, or syncing issues can be resolved with a few quick checks. Work through these steps in order before contacting support.
- Check your connection. Switch between Wi-Fi and cellular data, then try the action again. A workout or check-in may need a stable connection to save or sync.
- Confirm your account. Make sure you are signed into the same GYRANT account you normally use. If you use an authentication provider, choose the same sign-in method as before.
- Restart and update. Close GYRANT completely, reopen it, and check the App Store for the latest available version. Restarting your iPhone can also clear temporary system issues.
- Capture useful details. If the problem continues, note what screen you were on, the steps that caused the issue, when it happened, and any error message. A screenshot is helpful when it does not reveal private information.
When you contact us, describe the problem and your troubleshooting steps. We may ask for your app version, iOS version, and device model. Please do not send passwords, authentication codes, full payment information, or information unrelated to the issue.
FREQUENTLY ASKED QUESTIONS
Start here.
How do I update my goals or targets?
Open your profile in GYRANT and choose Goals & Targets. Review the goal, training priority, or target you want to change, then save your update. Future workout and nutrition recommendations may adjust to reflect the new direction. If a recent session is already in progress, finish or exit it before checking whether your updated plan appears.
Can I swap an exercise or cardio option?
Yes. Open the exercise inside your workout and choose the swap option. Select an available alternative that fits your equipment, preferences, or current needs. For cardio, choose an available modality or duration that works for your plan. A swap should help you complete the intended session, but always use your own judgment and stop if a movement causes pain.
How do check-ins affect my plan?
Check-ins help GYRANT understand your recent activity, adherence, progress, and feedback. Complete them honestly and consistently so the app has useful context. GYRANT may use that information to tailor future workout programming, nutrition guidance, goals, targets, and adaptive recommendations. A check-in does not guarantee that every part of a plan will change immediately.
Where can I see my progress?
Use the progress area in the app to review the information you have logged, such as completed workouts, check-ins, and available trends. Progress is rarely perfectly linear, so look at patterns over time rather than relying on one day or one measurement. If an entry appears missing, confirm that it was saved and that you are signed into the correct account.
How do I reset my password?
Select “Forgot password” on the GYRANT sign-in screen and follow the instructions sent to your account email. Check your spam or junk folder if the message does not arrive after a few minutes. Make sure you entered the same email used to create your account. Never send your password or a password-reset code to support.
How do I manage or delete my account?
Use the account controls in the app when available. You may also email support@gyrantapp.com from the address associated with your GYRANT account. Tell us whether you need help accessing, correcting, exporting, or deleting your account information. We may need to verify your identity before completing a privacy or account request.
Why is my plan not updating?
First, confirm that your latest check-in or goal change was saved. Close and reopen the app, verify that your device has a stable internet connection, and check for a GYRANT update in the App Store. Some changes apply to future recommendations rather than a workout already underway. If the issue continues, send support the steps you took and what you expected to see.
Is GYRANT medical advice?
No. GYRANT provides general fitness and nutrition information and is not a substitute for medical advice, diagnosis, or treatment. Consult an appropriate healthcare professional before starting or changing a fitness or nutrition program, especially if you have a health condition, injury, are pregnant, take medication, or have other concerns.